• Appointments
• Doctors' times
• Home visits and telephone access
• Fees
• MBA code of conduct
• Privacy policy
• Billing policy
• Recalls
• Feedback
• Complaints
• Results

Appointments:

Please ring 9561-3999 or 9561-3332 for an appointment.

Every effort will be made to accommodate your preferred time. Emergencies will always be given priority and our reception staff will attempt to contact you if there is unforeseen delay or your doctor has been called away.

Longer consultation times are available, so please ask our receptionists if you require some extra time.

Doctors' times:

Dr. B.K. Low
Monday - Thursday	9.10am -12pm	3.10pm - 6pm
Friday	9.10am - 12pm
Saturday	9.10am - 12pm
Sunday, Public Holidays	Closed

Dr. S.H. Cheah
Monday - Thursday	2pm - 6pm
Friday	9.30am - 12pm
Saturday	9.30am - 1pm
Sunday, Public Holidays	Closed

Dr. Cindy Teoh
Monday	9.10am - 12.30pm	1.30pm - 5.00pm
Tuesday	9.10am - 12.00pm	12.30pm - 2.00pm
Wednesday	9.10am - 12.00pm	12-30pm - 2.00pm
Thursday	9.30am - 12.30pm	1.30pm - 5.00pm
Sunday, Public Holidays	Closed

 

Home visits and telephone access:

Home visits are available for regular patients whose condition prevents them from attending the surgery. Doctors in the practice may be contacted during normal surgery hours. If the doctor is with a patient, a message will be taken and you will be advised by the reception staff when it is likely that the doctor will return your call. Your call will always be put through to the doctor in an emergency.

Fees:

• Standard consultation $72.00
• Standard consultation - discount $65.00
• Standard consultation - HCC $60.00
• Long consultation $95.00
• Long consultation - discount $88.00
• Long consultation - HCC $83.00
• Repeat prescription $10

MBA code of conduct

Medical Board of Australia code of conduct

Privacy policy

Your Medical Record is a confidential document. It is the policy of this practice to maintain Security of personal health information at all times and to ensure that this information is only available to authorized members of staff We abide by the Australian Privacy Principals which Are available at: www.privacy.gov.au

Billing policy

Billing policy unfortunately we cannot offer accounts, payment on the day is appreciated

Recalls

Patients will be recalled in the event of abnormal results

Feedback

Feedback is welcome to help us improve our services

Complaints

It is generally preferable for you to make the complaint directly to your GP or you may speak to another GP in the Practice. You have the right to complain if you consider you have received poor quality service.
If you do not feel this is possible, or you consider the matter too serious you may contact the: Health Complaints Commissioner on: 1300 582 113, Level 26, 570 Bourke St, Melbourne 3000

Results

Unless otherwise directed by doctors, a follow up appointment will be required to obtain your results. Even if your result is "normal" further investigation or discussion may be needed.